Return & Exchange Policy

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Returns

We accept returns. You can return unused items in the original packaging within 15 days of your purchase with receipt or proof of purchase. If 15 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Damaged/defective items: if you believe an item to be defective or damaged, please contact our Customer Care Team so that they can help resolve the issue.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Please note that it can take up to 5 business days to process the refund. It may take your financial institution additional time to process the transaction.

Returned items may be subject to a 20% restocking fee. Only regular priced items may be refunded.

Please note: Final Sale items are not eligible for return nor refund.

To follow up on the status of your return, please contact us via email: info@ezliftcaddy.com.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us via email: info@ezliftcaddy.com with details of the product and the defect prior to returning the item. You can send the item you consider defective to:

Innovex Group Ltd.
7505 Brooks Lane,
Vernon BC Canada V1H 1G6

Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.